The 2020 Dealership Service Retention Report
Why Service Customers Return, Why They Don’t, and What Dealerships Can Do About It
Do you know why your customers choose to return to your dealership for service? Or why they might drive to a competitor instead?
We surveyed nearly 2,000 vehicle owners who use dealership service departments for at least some of their car’s maintenance and repair to find out. Download this report to understand their unique perspective.