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The 2023 Dealership Service Retention Report

The latest data on why service customers return, why they don’t, and what dealerships can do about it.

We surveyed nearly 1,500 vehicle owners who rely on dealership service departments for a portion of their vehicle’s upkeep and repair. Download the report to gain insights into what vehicle owners are thinking and how those thoughts have changed since we last surveyed them in the early days of the COVID-19 pandemic.