DS_Service Audit Mockup BLK_v1_05-06-24

A tactical tool for improving customer retention and service quality.

This checklist is designed to directly address the critical components of service retention at your dealership, by helping you audit your service process and products. It breaks down the areas of scheduled maintenance and unplanned repairs, providing a clear framework to evaluate and improve.

With this checklist, you can identify clear opportunities for improvement in customer relationships, service quality, and ultimately, customer retention.