---
title: Raising the Bar on Customer Retention
description: Discover how Kia of East Syracuse increased service visit frequency by 38%
image: https://resources.drivesure.com/hubfs/DS_Kia%20CP%20Feature_v2_02-14-24.jpg
---

[![DriveSure_Primary_Reversed_Web](https://resources.drivesure.com/hs-fs/hubfs/DriveSure_Primary_Reversed_Web.png?width=400&height=114&name=DriveSure_Primary_Reversed_Web.png "DriveSure_Primary_Reversed_Web")](https://drivesure.com/)

# Raising the Bar on Customer Retention at Kia of East Syracuse

## ![DS_Kia CP Mockup BLK_v2_02-14-24](https://resources.drivesure.com/hs-fs/hubfs/DS_Kia%20CP%20Mockup%20BLK_v2_02-14-24.png?width=249&height=264&name=DS_Kia%20CP%20Mockup%20BLK_v2_02-14-24.png)

## How One Dealership Cleared the Gap Between Good and Great

Find out how one Kia dealership's strategic partnership with DriveSure enabled them to redefine customer service excellence ­– improving to the point that 98% of their customers would recommend the dealership to friends and family. This brief client profile showcases Kia of East Syracuse’s journey of embracing innovative strategies to increase service visits, renewal rates, and customer loyalty.

### Ready to get the full story?

### Boost Visit Frequency

Discover how Kia of East Syracuse increased customer service visits, with 71% of customers visiting at least twice yearly by November 2023.

### Surpass Excellence

See what this team did to achieve a 70% renewal rate for customers with DriveSure benefits, even exceeding our "Threshold for Excellence."

### Enhance Customer Loyalty

Find out why 95% of customers expressed their intent to return, demonstrating unparalleled customer loyalty and satisfaction.

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